At Urban Step Outlet, we prioritize seamless delivery to ensure your footwear arrives ready for every adventure. Our team processes orders with precision, whether you're seeking performance-driven styles or everyday essentials. From warehouse dispatch to final-mile logistics, we partner with trusted carriers to maintain quality standards across all categories, including athletic, casual, and outdoor-focused designs.

Orders typically leave our facility within 1-3 business days after payment confirmation. Delivery windows vary based on destination and carrier capacity. While most shipments reach customers within the estimated timeframe, seasonal peaks or regional disruptions may occasionally extend transit periods. For time-sensitive needs, consider placing orders earlier to accommodate potential logistical variables.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies to orders of $60+ (up to $9,999)

Currently serving customers across North America and select European countries. Some remote locations or islands may have restricted access due to carrier limitations. During checkout, our system automatically verifies deliverability based on your shipping address. Should your region require special arrangements, our support team can explore alternative solutions upon request.

Once your order ships, you'll receive a confirmation email containing a unique tracking number and carrier details. Monitor progress directly through the carrier's portal or via our order status page. For consolidated shipments, tracking updates may reflect multiple scanning events—rest assured, our logistics partners update information at each transit point.

While rare, unforeseen delays can occur due to weather, customs inspections, or operational challenges. If your package exceeds the estimated delivery window by 5+ business days, contact [email protected] with your order number. Our team will initiate a trace process with the carrier and keep you informed at every resolution stage. Lost shipments are covered by our protection policy, ensuring replacement or refund options.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are separate from your order total and typically payable upon delivery. We declare accurate product values to comply with global shipping laws but recommend checking local policies beforehand to avoid unexpected charges. Some carriers may charge administrative fees for customs processing—consult their terms for specifics.